2010-2021
In An Emergency Evacuation, Every Second Counts!
THERE'S NO MARGIN FOR ERROR!
THERE'S NO MARGIN FOR ERROR!
Support Services
Your projects are not complete until they are manufactured, installed and operating. We offer a full range of services to help you achieve the greatest value for your investment. Our team of analysts are well versed in all types of evacuation equipment. We are able to provide you with:
• Site Assessments and Consulting,
• Innovative Solutions,
• Cutting Edge Equipment and Services,
• Quality Manufacturing Capabilities,
• On Time Delivery Schedules, along with
• Caring Customer Service.
• Innovative Solutions,
• Cutting Edge Equipment and Services,
• Quality Manufacturing Capabilities,
• On Time Delivery Schedules, along with
• Caring Customer Service.
Within ExCape USA's single source of responsibility, comes the solution to your most demanding problem, TIME. We take detailed project coordination issues and make them work to our client's advantage. Allowing them to spend more time on activities that are productive for their company. ExCape USA's focus is on each of their clients needs, allowing for a "Customer First" attitude by all our representatives, analysts and staff.
One of the most important elements in providing outstanding customer service is learning about the client we are serving. We do this by providing an on-site evaluation of your application and listening to your needs and reasons for concern.
ExCape USA will use all of the information gathered in "Needs Analysis" during our on site visit and design solutions that are specific to our client's needs and wants; one that helps increase their productivity while being able to operate the equipment in the safest possible manner. We will meet with your Safety Personnel, your Maintenance Personnel, your Operators and your Purchasing Staff to get the most feedback on areas of your concern.
ExCape USA will use all of the information gathered in "Needs Analysis" during our on site visit and design solutions that are specific to our client's needs and wants; one that helps increase their productivity while being able to operate the equipment in the safest possible manner. We will meet with your Safety Personnel, your Maintenance Personnel, your Operators and your Purchasing Staff to get the most feedback on areas of your concern.
This assessment allows a bridge from customer satisfaction back to operational excellence, managing the customer care experience, and capturing the voice of the customers essential needs and wants. ExCape USA believes that an understanding of the needs relating to the project issues and the perceptions of the customer are paramount in creating key solutions that will help inform the customer as they evaluate and decide on their potential outcomes.
At ExCape USA, we believe that excellent customer service is an essential ingredient in the delivery of high quality services and moreover, that there is a financial cost incurred in delivering poor customer care and services. In essence, our products areour service. Excellent customer service is essential in delivering our commitments, upholding our values and creating a modern, well managed company.
We are committed to ensuring that excellence in customer service is an integral part of our business process. Our customer service team is dedicated to providing the highest achievable level of customer satisfaction by providing expert advice and support in the most effective manner possible. We accomplish this through polite, courteous interaction with our customers and by making a personal commitment to resolving problems thoroughly and in a timely manner.
We are committed to ensuring that excellence in customer service is an integral part of our business process. Our customer service team is dedicated to providing the highest achievable level of customer satisfaction by providing expert advice and support in the most effective manner possible. We accomplish this through polite, courteous interaction with our customers and by making a personal commitment to resolving problems thoroughly and in a timely manner.
UPGRADES
Many of the products within the ExCape USA's portfolio will give trouble free service for many years if maintained correctly. During this time, technology developments and upgrades become both cost effective and feasible. Our personnel are always on hand to offer best advice on what is currently available.
Many of the products within the ExCape USA's portfolio will give trouble free service for many years if maintained correctly. During this time, technology developments and upgrades become both cost effective and feasible. Our personnel are always on hand to offer best advice on what is currently available.
REFURBISHMENT
Various products, during their lifetime, may require retrofitting or a complete overhaul. Our consultants will visit your site, review your requirements with you and prepare a detailed report and proposal for retrofitting or replacement. Where operations have not altered much, this can be a cost-effective way to extend the life of your equipment, your facility and maintain a safe evacuation plan.
Various products, during their lifetime, may require retrofitting or a complete overhaul. Our consultants will visit your site, review your requirements with you and prepare a detailed report and proposal for retrofitting or replacement. Where operations have not altered much, this can be a cost-effective way to extend the life of your equipment, your facility and maintain a safe evacuation plan.
PEACE OF MIND
When you purchase equipment from ExCape USA, you are effectively entering into a long-term relationship that will add value to your process while ensuring the safety of your operators and evacuees. Having your equipment supported in the field by our highly experienced, trained analysts and technicians, will provide peace of mind and will ultimately extend the life of the product thus reducing your investment and reducing the cost of ownership.
When you purchase equipment from ExCape USA, you are effectively entering into a long-term relationship that will add value to your process while ensuring the safety of your operators and evacuees. Having your equipment supported in the field by our highly experienced, trained analysts and technicians, will provide peace of mind and will ultimately extend the life of the product thus reducing your investment and reducing the cost of ownership.
COPYRIGHT 2005 - 2021 EXCAPE™ EVACUATION CHAIRS | USA | EXCAPECHAIRS.COM©.
DESIGNED AND HOSTED BY SPC MULTIMEDIA GROUP.
DESIGNED AND HOSTED BY SPC MULTIMEDIA GROUP.
EXCAPE EVACUATION CHAIRS MEET THE REQUIREMENTS OF THE
AMERICANS WITH DISABILITIES ACT FOR EMERGENCY EVACUATIONS.
AMERICANS WITH DISABILITIES ACT FOR EMERGENCY EVACUATIONS.
IN AN EMERGENCY EVACUATION, EVERY SECOND COUNTS AND THERE'S NO MARGIN FOR ERROR!
The new Excape X 70 Evacuation Chair guarantees a simple, quick and safe evacuation from every environment and building.
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